These are 5 DMs clothing shops get all the time, each with a reply script. Copy them, change the shop name and prices, and send them yourself. GCare does not reply to messages today, so these scripts are for sending by hand.
1. Price question
Customer: "How much is this shirt?"
Reply: "It's 350k, friend. Which size are you looking at? I'll check stock for you."
Tip: end with the next question (size) to lead into the order flow, not stop at price.
2. Size question
Customer: "I'm 1m6, 50kg, what size?"
Reply: "Size M fits you. This top is freesize on the waist (60-70cm), so share your waist and I'll confirm."
Tip: specific numbers (cm/kg) reassure customers and prevent follow-up questions.
3. In-stock question
Customer: "Do you still have this?"
Reply: "Yes, S/M/L in black and white. Which size and color?"
4. Shipping question
Customer: "Shipping to Da Nang?"
Reply: "30k via GHN, 1-2 days. Orders over 500k ship free."
5. Hesitant customer
Customer: "Let me think about it"
Reply: "Take your time. This is 50k off for the first 20 buyers this week. I'll lock the price for you whenever you decide."
Tip: give a reason to come back (limited offer) without pressuring.
A few notes on writing to customers
- Use natural sign-offs and drop overly formal phrases
- Sparing emoji: 💜 for friendliness, ✨ for new arrivals. Avoid stacking.
- Break replies longer than 2 lines for mobile readability